Refund policy

At Docemas, we want you to feel confident with every purchase. If something isn’t right, please contact us and we’ll be happy to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition
Include the original packaging, accessories, manuals, and included parts
Show no signs of damage, misuse, modification, or excessive wear
Include proof of purchase or your order number

To start a return, contact us at support@docemas.com before sending the item back.

Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact us at support@docemas.com as soon as possible with:

Your order number
A description of the issue
Clear photos or videos showing the problem

We will review the issue and provide an appropriate solution, which may include a replacement, refund, or other resolution.

Non-Returnable Items

Returns may not be accepted for:

Items returned more than 30 days after delivery
Items that have been used, damaged, modified, or improperly handled
Items missing original packaging, accessories, or included components
Personalized or customized products
Items marked as final sale or non-returnable at the time of purchase

This does not affect your rights if an item arrives damaged, defective, or materially different from what was ordered.

Return Shipping

Please contact us before returning any product. Once your return is approved, we will provide the appropriate return instructions and return address.

For returns caused by personal preference, such as changing your mind or ordering the wrong item, return shipping costs may be the customer’s responsibility.

If the return is due to an error on our part or an eligible damaged or defective item, we will provide further instructions regarding return shipping.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may vary depending on your bank, credit card issuer, or payment provider.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part or required by applicable law.

Exchanges

If you would like a different item, please contact us at support@docemas.com. Depending on the situation, we may recommend returning the original item and placing a new order.