FAQ

Frequently Asked Questions

1. What is a watch winder?

A watch winder is designed to gently rotate an automatic watch while it is not being worn, helping keep the movement running and the watch ready for your next wear.

2. Are Docemas watch winders suitable for all automatic watches?

Our watch winders are designed for many commonly used automatic watches. Compatibility, rotation settings, and operating modes may vary by product, so we recommend checking the individual product description before ordering.

3. How do I choose the right watch winder?

Consider how many watches you want to store or wind. Docemas offers options for single watches, pairs, and larger collections. You can also compare design, size, materials, and available settings on each product page.

4. Do your products require assembly?

Most Docemas products require little or no assembly. If any setup is needed, instructions will be included with the product or provided on the relevant product page.

5. How long does shipping take?

We offer two shipping options:

Standard Shipping: 7–12 business days — $9.99
Express Shipping: 5–7 business days — $19.99

Orders over $69 qualify for free standard shipping.

6. How can I track my order?

Once your order has shipped and tracking information becomes available, we will send it to the email address used at checkout. Please allow some time for the carrier to update the tracking status.

7. Can I change or cancel my order?

If you need to change or cancel your order, please contact us at support@docemas.com as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or has already shipped.

8. What is your return policy?

We accept eligible return requests within 30 days of delivery. Items should be unused, in their original condition, and include the original packaging and accessories.

Please contact support@docemas.com before sending any item back.